FAQ

What does HVAC stand for?

HVAC (pronounce h-vack) stands for Heating, Ventilating and Air Conditioning. The three functions of heating, ventilating, and air-conditioning are closely interrelated. All seek to provide thermal comfort, acceptable indoor air quality, and reasonable installation, operation, and maintenance costs. HVAC systems can provide ventilation, reduce air infiltration, and maintain pressure relationships between spaces. Your HVAC technician can provide heating, air-conditioning, and indoor air quality maintenance, repairs, and recommendations.

What do I do if I am experiencing a plumbing issue in my home?

If you are noticing your plumbing system is leaking, drain is backing up, the toilet is clogged, water heater is leaking, or you have no hot water, please call (866) 992-1717. *If you have a clogged toilet, is it the only toilet available in the home? If so, please call (866) 992-1717.

What should I do if my furnace stops working?

Check if the intake or exhaust pipe is filled or blocked with ice. Check the batteries in the thermostat. Also, check the filter to ensure it isn’t clogged and that the arrow on the front or the top of the filter is pointing toward the furnace.

If you are experiencing furnace issues and have an oil furnace, is it leaking?

If your oil furnace is leaking, please use a bucket to catch the oil. If oil already has dripped onto the floor, please use kitty litter or oil dry to soak up the oil. If it leaks into the drain in your basement, this has become an environmental problem in which you need to contact your municipality.

What do I do if my oil furnace is out of oil?

In a no-heat situation, our technician can temporarily come to the home to get your oil furnace running for a short period of time. You must call Jacobus Energy 800-522-6287, however, to get a complete oil fill.

What should I do if my A/C stops working?

It’s important to check to see if there is ice on the condenser or the pipes. Iif you do notice ice, turn the thermostat to OFF with the furnace fan OFF or in the AUTO position. If the evaporator coil is frozen with the furnace fan running, it will thaw the coil faster but could cause damage to the electrical components of the unit. Having the fan run will splash water around inside of the furnace. The best is to let the unit thaw naturally. Please note that we cannot service the A/C until the unit is thawed.

What does CFS mean?

CFS Stands for “Call For Service.” If you recently have had service done, hit the NO button for 7 seconds to clear the message.

What is a Kool Kap?

A Kool Kap cover protects the A/C from dirt, debris, insects, and leaves.

ready for a replacement?
signs it’s time

Failing to heat or cool your home evenly or at all

Pooling water around your equipment

Continuously increasing energy bills

Too high or too low humidity levels in your home

Needing frequent repairs

Banging, rattling, grinding or squealing noises

see What your
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Great job by the whole team. From quote to installation and the follow-ups in between. We are very pleased.

Kevin M.

Great crew. Very nice guys. Very knowledgeable at their jobs. Would recommend them to anyone.

Sam G.

Respectful, diagnosed the heating problem, efficient doing the needed repair. Used the required PPE. Excellent employee.

Mary R.
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