Inside Sales Representative
Mr. Holland’s Heating and Air Conditioning is a 23-year-old company based out of Jackson, Wisconsin. Steve Holland, the company’s founder, is a known leader in the industry in both sales growth and marketing creative. We are seeking an Inside Sales/Customer Service Representative to assist with top line growth and to oversee our sales process. Additionally, we want to streamline many processes coupled with developing a more successful sales organization.
Responsibilities for Inside Sales and customer Service Representative:
- Assist in tracking leads and building sales reports
- Help with following up on non-sold, canceled sales calls, lost calls and customer that are receiving promotions
- Help resolve any sales related issues and problems with the Inside Sales Manager
- Analyze and facilitate growth through new channels, customer bases or networks
- Reaching out to customers to schedule appointments
- Manage inbound and outbound phone calls
- Communicate with customers through various channels
- Keep records of customer transactions and comments
- Update customer information in customer service database during and after each call
- Ensure that the service technicians are arriving at customers h9omes on time and delivering the best service to all customers
Essential skills, knowledge, and experience:
- 1+ years of experience in sales and marketing or a minimum of an associate degree in sales and marketing
- Adaptability, flexibility, integrity
- Good communication skills, professionalism, responsive to client questions, concerns and follow-ups
- Commitment to company values, mission and core principles
- Excellent verbal and written communication skills
- Team player with high level of dedication
- Positive culture awareness
- Ability to work in a fast-paces environment
- Strong customer service skills
- Knowledge of HVAC industry but not necessary
- Competitive individual
- Computer Skills: 2+ years (preferred)
- Customer Service Skills or related: 2+ years (preferred)
- Job Type: Full-time (8-5/8:30-5:30)
- Wage per hour: $13-$18
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Paid holidays
- Free gym membership at Planet Fitness
Culture:
- Vacation wages/PTO
- Community involvement
- Christmas Party with the team
- Fun events throughout the year
