Inside Sales Representative

Mr. Holland’s Heating and Air Conditioning is a 23-year-old company based out of Jackson, Wisconsin. Steve Holland, the company’s founder, is a known leader in the industry in both sales growth and marketing creative. We are seeking an Inside Sales/Customer Service Representative to assist with top line growth and to oversee our sales process. Additionally, we want to streamline many processes coupled with developing a more successful sales organization.

Responsibilities for Inside Sales and customer Service Representative:

• Assist in tracking leads and building sales reports
• Help with following up on non-sold, canceled sales calls, lost calls and customer that are receiving promotions
• Help resolve any sales related issues and problems with the Inside Sales Manager
• Analyze and facilitate growth through new channels, customer bases or networks
• Reaching out to customers to schedule appointments
• Manage inbound and outbound phone calls
• Communicate with customers through various channels
• Keep records of customer transactions and comments
• Update customer information in customer service database during and after each call
• Ensure that the service technicians are arriving at customers h9omes on time and delivering the best service to all customers

Essential skills, knowledge, and experience:

• 1+ years of experience in sales and marketing or a minimum of an associate degree in sales and marketing
• Adaptability, flexibility, integrity
• Good communication skills, professionalism, responsive to client questions, concerns and follow-ups
• Commitment to company values, mission and core principles
• Excellent verbal and written communication skills
• Team player with high level of dedication
• Positive culture awareness
• Ability to work in a fast-paces environment
• Strong customer service skills
• Knowledge of HVAC industry but not necessary
• Competitive individual
• Computer Skills: 2+ years (preferred)
• Customer Service Skills or related: 2+ years (preferred)
• Job Type: Full-time (8-5/8:30-5:30)
• Wage per hour: $13-$18

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Paid holidays
• Free gym membership at Planet Fitness

Culture:

• Vacation wages/PTO
• Community involvement
• Christmas Party with the team
• Fun events throughout the year