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Inside Sales Representative

Mr. Holland’s Heating and Air Conditioning is a 23-year-old company based out of Jackson, Wisconsin. Steve Holland, the company’s founder, is a known leader in the industry in both sales growth and marketing creative. We are seeking an Inside Sales/Customer Service Representative to assist with top line growth and to oversee our sales process. Additionally, we want to streamline many processes coupled with developing a more successful sales organization.

Responsibilities for Inside Sales and customer Service Representative:

  • Assist in tracking leads and building sales reports
  • Help with following up on non-sold, canceled sales calls, lost calls and customer that are receiving promotions
  • Help resolve any sales related issues and problems with the Inside Sales Manager
  • Analyze and facilitate growth through new channels, customer bases or networks
  • Reaching out to customers to schedule appointments
  • Manage inbound and outbound phone calls
  • Communicate with customers through various channels
  • Keep records of customer transactions and comments
  • Update customer information in customer service database during and after each call
  • Ensure that the service technicians are arriving at customers h9omes on time and delivering the best service to all customers

Essential skills, knowledge, and experience:

  • 1+ years of experience in sales and marketing or a minimum of an associate degree in sales and marketing
  • Adaptability, flexibility, integrity
  • Good communication skills, professionalism, responsive to client questions, concerns and follow-ups
  • Commitment to company values, mission and core principles
  • Excellent verbal and written communication skills
  • Team player with high level of dedication
  • Positive culture awareness
  • Ability to work in a fast-paces environment
  • Strong customer service skills
  • Knowledge of HVAC industry but not necessary
  • Competitive individual
  • Computer Skills: 2+ years (preferred)
  • Customer Service Skills or related: 2+ years (preferred)
  • Job Type: Full-time (8-5/8:30-5:30)
  • Wage per hour: $13-$18

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Paid holidays
  • Free gym membership at Planet Fitness

Culture:

  • Vacation wages/PTO
  • Community involvement
  • Christmas Party with the team
  • Fun events throughout the year
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Failing to heat or cool your home evenly or at all

Pooling water around your equipment

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Too high or too low humidity levels in your home

Needing frequent repairs

Banging, rattling, grinding or squealing noises

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Great job by the whole team. From quote to installation and the follow-ups in between. We are very pleased.

Kevin M.

Great crew. Very nice guys. Very knowledgeable at their jobs. Would recommend them to anyone.

Sam G.

Respectful, diagnosed the heating problem, efficient doing the needed repair. Used the required PPE. Excellent employee.

Mary R.
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