A plumbing problem becomes and emergency when it presents an immediate risk to the property, creates an unsanitary condition, or leaves the building without an essential plumbing function. Water moving into walls, floors, ceilings, electrical areas, or finished spaces deserves prompt attention. Sewage entering the property also requires urgent service because it may expose occupants to contaminated wastewater. If you aren’t sure whether the situation is urgent, call Mr. Holland’s and describe what’s happening.
Suspected gas leaks require a different first step. Leave the building immediately and contact 911 or the gas utility. Don’t return until emergency authorities say the property is safe.